Digital identity and digital signature
Related capability: Digital government consultancy
Digital identity and digital signature

Descripition

At Oak Digital Consulting, we understand that digital IDs make it possible for governments to supply a range of services via online or mobile applications that need identity verification. Significant economic and social benefits, including cheaper costs and greater financial, social, and political inclusion, can result from it. Governments globally have so far introduced several digital or partially digital ID programs. Their track record is uneven, though. Only a few programs have been widely adopted, and usage rates are often low.

Governments must work on three fronts to maximise the potential of digital IDs by increasing both supply and demand. Delivering systems that are technically and legally suitable for a wide range of applications will boost the supply side. Governments must ensure that programs are readily available and connected to the services that individuals use the most. Additionally, they must foster a high level of trust and guarantee a continually favourable user experience.

Process

Set up an effective operating model for available digital IDs
Ensure system interoperability and the possibility of digital signature
Establish a high-level regulatory framework for broader usability
Create and maintain a consistent positive citizen experience
Establish user trust and data privacy measures

Benefits

Reduce the likelihood of human error
Increase customer satisfaction while cutting costs
Tracking many different service transactions
Economic inclusion of marginalised groups

Experts

luiza
Luiza Schuch de Azambuja
Research advisor, smart cities
nadim
Nadim Baker
Project consultant and research associate
timo
Timo Behrmann
Research advisor, digital identity and digital transformation
nathan
Nathan Carvalho
Founder and chief executive officer (CEO)
joep
Joep Crompvoets
Chief procurement director (CPO) and principal research scientist
bruna
Bruna Fraga
Project consultant and research associate
lucy
Lucy Temple
Project manager and senior research associate

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