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In turbulent and constantly changing environments, it is critical for organisations to establish strategies to strengthen their resilience. Although knowledge is recognised as a key resource for resilience capabilities, there is a gap in the literature on strategies for identifying and developing critical knowledge to cope with unexpected. This chapter describes a framework that systematises the identification, assessment, and development of critical knowledge to the capabilities of monitoring, anticipating, and responding to new circumstances. The framework was applied in knowledge-intensive organisations and made it possible to establish an assertive action plan for knowledge management, focusing on strengthening the resilience capacities of the analysed organisations.
Bruna Devens Fraga, Denilson Sell, and Gregorio Varvakis. “Framework for Analysing Knowledge Critical to Organisational Resilience Capabilities.” In Resilience in a Digital Age: Global Challenges in Organisations and Society, edited by Florinda Matos, Paulo Maurício Selig, and Eder Henriqson, 159–85. Contributions to Management Science. Cham: Springer International Publishing, 2022. https://doi.org/10.1007/978-3-030-85954-1_10.
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